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RA JetBoots_Gym_01_edited.jpg
RA JetBoots_Gym_01_edited.jpg

Contact Us

Shipping

Most deliveries will be made within 5 business days. However, please allow 5-10 business days for deliveries.  The tracking number will we sent as soon as the product has been made available for collection which may be up to one business day post confirmation of order.

Returns and Refunds

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

Refunds are processed through Stripe and can take up to 10 working days for the money to appear in your bank account.

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email

Shipping 
We will provide you with a returns shipping address following contact.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Warranty

For warranty policy relating to Therabody products click here

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For warranty policy relating to Hyperice products, click here

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